LemonPick Product Options ("the App") is provided by Green Lemonade, LLC, 132 Chief Justice Cushing Hwy, Unit 70, Cohasset, MA 02025 ("we", "us"). This policy explains what information the App collects when a merchant installs it on a Shopify store, and how we use it.
1. Information we collect
When you install the App, Shopify gives us access to the following information through the Shopify API:
Store and account information: your shop domain, the access token Shopify issues to the App, and the permissions you granted. For staff who open the App, we also receive the basic profile fields Shopify provides (name, email, locale).
Product information: product titles, descriptions, variants, images, and metafields. The App reads these to list your products, score their AI readiness, and save your option settings.
App settings: the options you configure are stored as metafields on your own Shopify products. We also keep a list of which product IDs have options, to apply plan limits.
Billing status: your App plan, as reported by Shopify's Billing API. We never see or store payment card details. The App writes a plan marker (free or paid) to your store so checkout pricing matches your plan.
Option version history: each time option settings are saved or restored, the App stores a copy of those settings, the time, and the Shopify staff account ID of the person who saved them (an ID, not a name or email). We keep the last 50 versions per product.
Checkout Guard results: Checkout Guard creates test carts on your storefront through Shopify's Storefront API to check add-on pricing. The carts are never checked out and contain no shopper data. We store the results (product, check, expected and actual totals) and, if you enter one, the test discount code. We keep the last 200 runs.
2. Shopper information
The App does not store your customers' personal information in its own database. A shopper's option selections, including any text they type, are saved on the cart line and order inside Shopify. They are priced and validated by Shopify Functions that run on Shopify's servers.
Files shoppers upload. If your product has a file-upload option, the file a shopper uploads (PNG, JPG, GIF, WEBP, or PDF, up to 10 MB) is stored by the App on Fly.io storage in the United States. We do not link the file to a shopper's name, email, or account. The cart line and order hold a private, unguessable link to the file so you can open it when fulfilling the order. Anyone who has the link can view the file, so treat order links as confidential. Files are deleted automatically 180 days after upload. All of your store's files are also deleted when we receive Shopify's shop data erasure request, which Shopify sends 48 hours after you uninstall the App. Shoppers should not upload files that contain sensitive personal information.
3. How we use information
We use this information only to provide, support, and improve the App. That means:
showing options on your storefront
pricing and validating them at cart and checkout
showing readiness scores
running Checkout Guard tests and keeping option version history
enforcing plan limits
providing support
complying with the law
We do not sell personal information or use it for advertising.
4. Service providers and location
The App runs on Fly.io (application hosting and database storage) in the United States. We share information only with service providers that host and run the App, under terms that limit how they use it, or when the law requires it.
5. Retention and deletion
On uninstall: the App's access token and session data are deleted.
After uninstall: Shopify sends a shop redaction request 48 hours later. We then delete all data we hold for your store.
Option settings: these are metafields on your products in Shopify, so they stay under your control.
Version history and Checkout Guard results: kept as described in section 1 while the App is installed, and deleted with the rest of your store's data after the shop redaction request.
Customer requests: we respond to customer data requests and customer redaction requests that Shopify forwards to us.
6. Your rights
If you are in the EEA, UK, California, or another place with privacy rights, you may ask to access, correct, or delete your information. Contact us at the address below. We respond within 30 days.
7. Changes
We may update this policy. We will post the new version with a new effective date.
8. Contact
Green Lemonade, LLC, 132 Chief Justice Cushing Hwy, Unit 70, Cohasset, MA 02025. Email: support@lemonpick.app.